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RETURN POLICY
ABOUT US
Patterson Square LLC is a small boutique located in Buffalo, Missouri. We have mostly women's clothing, but also have a small collection of men's and children's clothing. We are currently expanding our bridal and formal wear collections.
Patterson Square knows that sometimes buying on the internet results in having to return an item. When returning an item, please take note of the following, as we do remain firm on our return policy.
Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
Refunds will be given for the purchase price of all eligible returned merchandise (see below Defective or Damaged merchandise).
Returns must be post marked within 15 days of the date you receive your shipment. No exceptions. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
Due to high order volume, we do not process exchanges.
Clearance and accessories sales are final and are nonreturnable. We enforce this policy strictly.
Returns must be received in original, unused condition with tags attached and a copy of or the orginal invoice included.
If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance if being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
Any items rejected for a return will require a reshipping fee. If we do not receive the reshipping fee in 7 days, we will donate all items to charity.
HOLIDAY RETURN POLICY:
Orders placed on or between Nov. 1 and Dec. 24 will be eligible for return until Jan. 15. Holiday returns must be postmarked no later than Jan. 15. All other return guidelines still apply.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective of damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for return.
Defective/Damaged Items Process:
Use your smartphone or camara to take pictures of the defective or damaged area and email the images to pattersonsquare@outlook.com.
Indicate "Defective"or "Damaged" in the subject line.
Include the first and last name on your Patterson Square account, order #, and product code/name of the item.
You will receive a response from our customer service support within 48 hours.
Please MAIL returns to :
107 N. Maple St.
Buffalo, MO 65622